Tavuk Dünyası Şeften İste

Project Summary

Şeften İste is a scalable platform that unifies Tavuk Dünyası’s digital ordering experience under a single umbrella. By integrating web, mobile, and call center channels with central systems, it streamlines the order–preparation–delivery workflow.

• Advanced Integration: Bi-directional data flow with ERP/CRM, payment, delivery, and campaign services.

• Call Center Integration: Smooth call flow with operator screens, customer verification, and quick order repeats.

• Map-Based Experience: Branch–region coverage checks, service area verification, and address management.

• Campaign Management: Rule-based campaigns, coupon/discount workflows, and real-time visibility.

• Consistent Omnichannel Experience: Users see the same menu, pricing, and stock information regardless of the channel they use.

Technology Overview

• .NET-Based Service Architecture: Reliable, scalable, and manageable infrastructure.

• API-First Approach: Secure integration with central systems, call centers, and third-party services.

• Mapping Services: Integration with map/location APIs for service area and address verification.

• Campaign Engine: Flexible campaign setups based on rules, segments, and scheduling.

• Performance & Security: Caching, monitoring/alert mechanisms; encrypted communication and data management compliant with GDP