British American Tobacco (BAT), one of the world’s leading companies in cigarettes and tobacco products, operates its production facility in Samsun, Turkey. Focused on raising standards in safety, environment, and occupational health, BAT leverages digital solutions to streamline processes for all employees in the field.
The EHS Portal used at the Samsun factory consolidates various safety and improvement applications under one roof: PULSAR (behavioral safety observations), Near Miss, Unsafe Condition, Suggestion System, and CAPA (Corrective/Preventive Actions) modules are all managed through a single platform.
The portal is designed with a mobile-responsive structure and prepared in Turkish for factory use.
Login and authorization are integrated with the factory’s card access system (Bionet); new employees are automatically created upon entry, and access is restricted when leaving the factory.
Planned observations and process decisions are reminded/notified via SMS, accelerating action tracking.
The CAPA process is designed to be common and traceable across modules, supporting record-based messaging and evidence management between action owners and the system administrator.
• Architecture: Microsoft .NET-based web portal; mobile-responsive interface.
• Integrations: Card access (Bionet) with single sign-on and automatic user creation; retrieval of person, access, and permission data via JSON API from Bionet.
• Authorization: Role-based access and module-level screen permissions (list, add, delete, edit).
• Notification Infrastructure: SMS alerts during process stages and evaluations.
• Processes & Reporting: PULSAR, Near Miss, Unsafe Condition, Suggestion, and CAPA modules; filterable reports and plan compliance analyses for each module.
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